Return & Refund Policy

Effective Date: October 16, 2026

Clinica Cabrera offers telehealth medical services and sells nutritional supplements. This policy explains our terms for each.

Supplements and Other Products

No Returns

All sales of supplements and other products are final. Because these are consumable health products, we do not accept returns or exchanges, and we do not issue refunds for change of mind, whether the product is opened or unopened.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, or does not arrive, please contact us within 7 days of the expected delivery date at hola@clinicacabrera.com with your order number and, where possible, a photo of the item and packaging. We will review the issue and determine an appropriate resolution.

Telehealth Consultations

Payments made for telehealth consultations reserve provider time and cover professional medical evaluation.

• Once an appointment has been booked, consultation fees are generally non-refundable.
• A completed medical consultation is non-refundable, regardless of whether a prescription is issued, treatment is recommended, or the patient chooses not to follow the provider’s recommendations.
• Payment covers the medical evaluation and clinical judgment of the healthcare provider, not a guarantee of a specific diagnosis, prescription, or treatment outcome.

Appointment Cancellations

If you need to cancel or reschedule your appointment, please contact us as soon as possible. Clinica Cabrera may, at its sole discretion, offer a credit or reschedule an appointment when sufficient notice is provided before the scheduled visit. Missed appointments (“no-shows”) are not eligible for a refund.

When a Consultation Refund May Be Issued

Refunds may be issued in limited circumstances, including:

• Duplicate or accidental charges.
• A technical error that prevents the consultation from taking place and cannot be reasonably resolved.
• The appointment is canceled by Clinica Cabrera and cannot be rescheduled within a reasonable timeframe.
• Any other circumstance where Clinica Cabrera determines that a refund is appropriate.

Approved refunds will be credited to the original payment method. Processing times may vary depending on your financial institution.

Prescription Medications

Consultation fees do not include the cost of prescription medications unless explicitly stated. Prescription costs paid to a pharmacy are subject to the pharmacy’s own refund policies and cannot be refunded by Clinica Cabrera.

Contact Us

If you have questions about this Return & Refund Policy or believe you were charged in error, please contact us:

Clinica Cabrera
Email: hola@clinicacabrera.com
Phone: (929) 613-5443